Shipping & Returns
TABLE OF CONTENT
|Pre-Authorizations||Status Meanings||Free Shipping Details||Shipping Policy|
|Damaged Shipments||Return Policy||Steps to make a Return||Pricing|
|Fitment Details||Observed Holidays||Terms and Conditions|
Please Be Aware: There are uncontrollable instances where the times above may be delayed. Examples include weather, inventory depleted, broken item found during quality check and more. Shipping providers may be changed at seller discretion, unless customer otherwise makes a note within the checkout process.
*** COVID-19 UPDATE ***
During these difficult times, we are still open but have to follow government guidelines. You may experience slight shipping delays as UPS and USPS are doing all they can to deliver packages swiftly and safely. Of course, once your order is placed we will keep you fully updated if that is the case with your particular products. Thank you for understanding and supporting our small business.
Please note that we do a pre-authorization to ensure that the funds are in your account when the order is placed. The money will not leave your account until the order has been shipped. For further questions or concerns regarding your order you can always contact us.
- Pending/Processing/Awaiting Payment: This means your order has been received by us and will be reviewed shortly.
- Manual Verification: Our system has flagged your order and the data needs to be verified by our staff.
- Awaiting Fulfillment: Your order is being filled and packaged by an associate.
- Awaiting Shipment: Your order is packaged and is ready to ship.
- Shipped: Your order has been picked up by the shipping carrier and is in-transit to you. Please allow 24 hours after receiving the email for your tracking number to show its current status. Once an order is marked as "Shipped", it cannot be changed or cancelled.
- Cancelled: Your order has been cancelled.
- Refunded: After you have completed the correct return process and an associate has reviewed your returned items, you will be refunded.
Free Shipping applies to orders shipped over $100 within the contiguous United States. Not applicable to prior orders. Large and/or oversized items are subject to an additional handling fee that will be displayed as "Fixed Shipping" at checkout. Not able to be combined with other offers.
We operate 9:00am - 5:00pm EST on standard business days (excluding holidays and weekends). While we stock a lot of items in-house, some items are located at an off-site warehouse and can take additional time to process. We encourage all of our customers to look at the full description of the product(s) being purchased, as they show a more definitive time before shipping out. Please contact us if you are interested in expedited shipping.
Please note that not all products are ready to ship when an order is placed. If an expedited shipping method is selected, your order will ship via that method once all parts are in stock and ready to ship.
Genesis Parts & Accessories reserves the right to adjust shipping charges for large or overweight items upon the acceptance of the customer.
We've recently added Alaska, Hawaii, and Canada to our accessible shipping areas! Please note that all orders outside of the contiguous United States are final and may experience longer shipping times.
*For orders shipped outside of the United States, customs may charge you duty fees. We have no way of knowing if they will and/or what the charges will be. Always keep that in mind when placing an international order.*
Please Be Aware That:
- In stock orders ship within 24 hours.
- Weekend orders will be processed the next business day.
- If a part is not in stock at our local facility, it must be ordered from another facility. This may take 1-3 days to arrive to our facility and then will be shipped to you ASAP.
- If something will take longer than expected, we will notify you to keep you updated on the part you are searching for.
- Shipping is non-refundable.
- If a part is on back-order or is not available, we will contact you before canceling your order.
SIGNATURE UPON DELIVERY
PLEASE DO NOT THROW AWAY PACKAGING. If you receive a shipment that is damaged. Please take clear photos of the damaged item and the packaging and send them to email@example.com. Once Genesis Parts and Accessories receives your e-mail with photos, an associate will reach out to you and will start filing a claim.
Customers Are Responsible If Any Of The Following Situations Occur:
- Inaccurate or un-deliverable shipping address
- Unsuccessful deliveries
- Refused shipments - All refused shipments will automatically be subject to a 15% restocking fee. Please call us before you refuse shipment.
Genesis Parts & Accessories operates under strict return policies. All orders placed on our website imply full understanding and 100% agreement by consumer to purchase under all of our shipping, return, and privacy policies. We insist all customers read product details as a Vehicle Identification Number (VIN) or other necessary information may be required during checkout. This will help prevent shopping errors.
In order to qualify for a return, customers are obligated to contact Genesis Parts and Accessories within 15 days from delivery. Additionally, customers are insisted to follow these instructions in order to qualify for proper return authorization.
1. Contact Genesis Parts and Accessories including Name, Phone Number, Order Number, Reason for Return.
o "Contact Us" Form or
o Use our LiveChat Ticket System
- If sales associate not available, please speak clearly when leaving message.
2. If return accepted, please wait for a Return Authorization Number to be provided to you via email or phone call.
3. Refunds will be provided after return is received and inspected.
o All returns will incur a 15% restocking fee.
o Customers are responsible to pay for return shipping unless indicated otherwise.
o Shipping and handling costs are not refundable.
4. Items must be in new and re-sellable condition, uninstalled, not damaged and be in all original packaging.
If a customer returns their purchase without following the proper steps shown in our "Standard Policy", a strict 15% restocking fee will be incurred. If we receive a damaged product, Genesis Parts & Accessories reserves the right to operate under own discretion.
If a customer purchases a product that says, for example, it will fit model years 2012, 2013, 2014 or 2015, however customer owns a 2011 model year, Genesis Parts & Accessories will not issue an Return Authorization Number for customer error on purchase. This is even enforced if a Vehicle Identification Number (VIN) is included during checkout because every product shows the years that it will fit in their description.
Please be aware that the following items are nonreturnable: Any product that is considered electronic and contains wires will not be accepted. Any item that was attempted as a self-install and broken during install will not be accepted. Any item that was previously installed will not be accepted.
No returns will be accepted by any order that has been shipped outside of the contiguous United States. This includes any purchases we ship to any customer within the contiguous United States and is later shipped by customer or third party out of the contiguous United States.
VIN AND SPECIAL ORDER RETURNS
Any return on products that require a Vehicle Identification Number (VIN), but a Vehicle Identification Number (VIN) was not provided during checkout will incur a full 20% restocking. Orders that were placed by customer assuming fitment on their vehicle when the product description includes details of any restrictions on model(s) will incur the full 20% restocking fee. It is the buyer's duty to shop responsibly and read all product details that are included in the Full Product Descriptions. We have made shopping simple by including a header in bold text below the image of every full product detail Webpage that will say "Restrictions Apply" or "Fitment Notes", for example.
An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession. Once it leaves our facility we cannot cancel the order. If the cancelled part was special ordered from the manufacturer, it is nonrefundable.
We've made it easier than ever to make a return with us. Please follow one of the two sets of steps below to make a return with us -
IF YOU CREATED AN ACCOUNT WITH US:
- Login to Genesis Parts and Accessories by pressing 'LOGIN' on the upper right hand corner of our site
- Enter your username and password. If you have forgotten your password, please email or give us a call to get it reset.
- Click 'Return Items?' across from the order that you are looking to return.
- Select what products you are looking to return along with 'Return Reason' and 'Return Action'. You can also leave additional notes here.
- Click 'SUBMIT RETURN REQUEST' and our customer service team will get back to you via email.
- Doing this process speeds up the overall time it takes to process a return.
IF YOU CHECKED OUT AS A GUEST:
- Please send an email to firstname.lastname@example.org and provide us with the following information:
- The First and Last name on the order you placed with us.
- The order number if you have one.
- Phone Number you have on the order.
- Reason you are looking to make a return with us.
- Photos of the product you are looking to return.
At Genesis Parts and Accessories, we try our best to have an error-free website. Due to having a large inventory, some prices may be incorrect. If a price is incorrect, we will contact you before charging your credit card. If you feel like the price is incorrect you may reach out to us by contact us.
All sales on clearance items are final. No returns or refunds applicable.
Please note that all of our products we offer are products that fit all Genesis Motor America models. We cannot guarantee any fitment on products that are not considered a Genesis Motor America vehicle. We are located in the United States. All prices are shown in USD.
Please note that we will be closed on the following holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
Any orders placed around these holidays may experience a delay in processing and/or shipment.
By clicking the 'Accept' button at checkout, you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Genesis Parts & Accessories reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Genesis Parts & Accessories will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Genesis Parts & Accessories Return Policy.