FAQs
HOW DO I NAVIGATE YOUR WEBSITE?
We provide our customers a few different ways to navigate our website – for whatever works best for them! You can easily use the ‘Shop Your Genesis’ search to look for accessories and parts specifically for your Year and Model or you can use our traditional method of navigating the website by looking under Shop by Model. Either way works really! Don’t forget that you can also use our search bar to look for a specific accessories or part that you’re looking for.
WHERE DO YOU SHIP TO?
Shipping is currently only accessible to the United States, Canada and Puerto Rico.
WHEN WILL MY ORDER SHIP?
While we stock a lot of items in-house, some items may need to be ordered from our off-site warehouse and can take additional time to process. You can find a more accurate estimate of when your order will ship by looking at the full description of the item(s) that you ordered. Please refer to our Operations & Shipping Info page for in transit times with our shipping provider.
MY ITEM ARRIVED DAMAGED, WHAT DO I DO NOW?
Oh no! If you received an item that is damaged, please send photos of the damaged item as well as the box it arrived in to: help@genesispartsandaccessories.com. Include your name and order number in the email. This will help us expedite the process and get your replacement out quicker.
THIS ITEM DOESN'T FIT MY CAR - NOW WHAT?
If the item you received doesn't fit your car, please send photos of the Manufacturer Part Number on the item itself (or the Genesis box/bag it came it) as well as the last eight of your Vehicle Identification Number (VIN) to: help@genesispartsandaccessories.com. Include your name and order number in the email. This will help us figure out if you received the correct product for your vehicle.
I WANT TO MAKE A RETURN. HOW DO I START THE PROCESS?
Please refer to our Operations & Shipping Info page to see if your order qualifies for a return. If it does, please Contact Us. Please note that all returns must be in new condition with no damage and in their original packaging.
CAN I APPLY A COUPON CODE AFTER MY ORDER HAS BEEN PLACED?
Coupon codes can be applied to all orders that are in the processing status. Once an order is out of the processing status, it can no longer have a coupon code applied. If applicable, we can cancel your order and a new order can be placed with the coupon code but only if the sale is still active.
WHY AM I BEING CHARGED SHIPPING?
We offer free shipping on any order placed over $50 in the contiguous U.S. Any order less than $50 will include a shipping fee. Orders may be subjected to shipping fees if you are located in Hawaii, Alaska, Puerto Rico or Canada. Please see our Operations & Shipping Info section for the full policy.
WHY DOES THE PRODUCT NOT MATCH THE IMAGE?
Though we try to supply our own photos of the products most images are representations only and are stock photos provided by the manufacturer. We label the representations as such. If you have an questions on the products please contact us.
CAN I GET A NEW WHEEL LOCK KEY?
Wheel locks are like snowflakes. Each one is unique and there are no duplicates. If you lose your Wheel Lock Key you need to have your locks professionally removed before putting a new Wheel Lock set on your vehicle.
HOW CAN I BE SURE THAT I GET THE CORRECT COLOR FOR MY PAINT PEN?
Paint pens are color matched by our team using the VIN that you provide. It's important to give us the proper VIN for your vehicle or else you won't get the correct paint pen color. This process is done following the placement of your paint pen order.
IS THIS WEBSITE AFFILIATED WITH GENESIS?
Yes! At DG Auto Accessories we are in partnership with Genesis of Albany, NY to provide genuine OEM products and the highest quality aftermarket accessories and parts. This website - Genesis Parts and Accessories is affiliated with DG Auto Distributors as well as Garvey Hyundai in upstate New York.