FAQs
Find answers to common questions about shopping for Genesis accessories, checking fitment, placing an order, shipping, and returns. If you need help with a specific order, please Contact Us. Use Shop by Model to browse accessories by vehicle, shop by category, or search for a product name or part number. You can also add your vehicle to My Garage to see compatibility indicators while you shop. Review the complete product description and confirm the listed model year, model, trim, powertrain, body style, and any other fitment notes before ordering. Genesis models, including Electrified and Coupe variants, may require different accessories. My Garage can help you check compatibility, but it is currently in beta and does not guarantee fitment. If you are unsure, contact our team before ordering with your vehicle details or VIN. A compatibility indicator is a shopping aid based on the vehicle and product information available on our site. Please verify the full product listing and fitment notes before purchase. If you need confirmation for a specific product and vehicle, contact us before placing your order. Genesis Parts & Accessories carries genuine Genesis OEM parts and accessories as well as aftermarket products from other brands. The product title, brand, and description identify the item being sold. Review those details on each product page before ordering. Some product photos are manufacturer-provided representative images. Product details, finishes, packaging, or included components may vary by production revision. Review the product description and contact us if you have a question about a specific item. New model-year parts and accessories may be added as product and fitment information becomes available. Check Shop by Model again later, or contact us to ask about a specific accessory. No. You can check out as a guest or sign in to your account. An account makes it easier to review your order history and manage your saved vehicles. Available payment methods are shown during checkout. Depending on your device and browser, checkout may offer options such as credit or debit card, PayPal, Apple Pay, Google Pay, or Venmo. No. The confirmation email means we received your order. It does not mean the order has been accepted or shipped. When payment is captured, the order normally moves to Awaiting Shipment while our team prepares it. We will email tracking information after it ships. See Operations & Shipping Info for order status details. Contact us as soon as possible with your order number. We cannot guarantee a change or cancellation after an order enters Awaiting Shipment or has shipped. Once shipped, eligible products are subject to our Return & Refund Policy. Promotional codes must be applied during checkout and are subject to the offer terms. Contact us promptly if you forgot to apply a code; we will review the order, but a price adjustment or cancellation is not guaranteed. We currently accept eligible orders for the contiguous United States, Alaska, Hawaii, and Canada. We do not ship to P.O. boxes or freight-forwarding addresses. Orders shipped outside the contiguous United States may take longer and are final sale. See Operations & Shipping Info for restrictions and other details. In-stock orders normally ship within 24–48 business hours. Some products are stored at an off-site facility and may need approximately 1–3 additional business days to reach our shipping location. Items marked Quick Fulfillment usually ship the same or next business day after payment is processed, subject to availability and order review. Product-specific estimates take priority, and orders with items on different timelines normally ship when all items are available. Carrier transit time is separate, and delivery dates are estimates. Free standard shipping applies to qualifying orders over $50 shipped within the contiguous United States. Large or oversized products and some product-specific shipping charges may be excluded. The shipping amount shown at checkout reflects the charges for your order. See Operations & Shipping Info for the full terms. After your order ships, we will email tracking information to the address used at checkout. Tracking may take up to 24 hours to show carrier updates. You can also use our order tracker. Contact us promptly and keep the product and all packaging. Include your order number and clear photos of the item, shipping box, interior packaging, shipping label, and any manufacturer labels or part numbers. Please do not install, use, discard, or return the item until our team provides instructions. DGAA Shipping Insurance may be selected for eligible orders. Coverage is subject to its terms, and it is nonrefundable after the order ships. Review the Shipping Protection page for coverage, exclusions, and how to submit a claim. Please contact us and wait for approval and return instructions before sending anything back. If you have an account, sign in and use the Contact Us form with your order details. If you checked out as a guest, email help@genesispartsandaccessories.com with your name, order number, phone number, product, and reason for the return. Read the complete Return & Refund Policy first. You may request a return within 30 days after delivery. Eligible products must be new, unused, uninstalled, in original condition and packaging, and approved before they are sent back. A 15% restocking fee applies to eligible customer-choice and fitment returns. Some items are nonreturnable, including items marked Final Sale, and orders shipped outside the contiguous United States are final sale. See the Return & Refund Policy for all conditions and exclusions. Contact us with your order number, vehicle details, and clear photos of the product and its manufacturer part number. If the item is eligible for return, customer-choice and fitment return rules apply, including the restocking fee. Please check fitment details before ordering; My Garage is a shopping aid and does not guarantee compatibility. Installation requirements vary by product. Some accessories may require professional installation, programming, calibration, additional hardware, or specialized tools. Review the product instructions and listing before beginning installation. Installed or altered items may not qualify for return. Wheel-lock keys are specific to the lock set and may not be interchangeable. If you lose your key, contact a Genesis retailer or qualified service provider to identify the appropriate next step. The existing locks may need to be professionally removed before another set can be installed. Paint pens are matched to your vehicle's paint color using the VIN you provide. If the listing requests a VIN, enter it accurately at checkout so our team can review the match after your order is placed. If you are unsure which pen to select, contact us before ordering. Genesis Parts & Accessories is operated by DG Auto Accessories LLC, a subsidiary of DG Auto Distributors LLC. Our team works with Genesis of Albany, NY to offer genuine OEM products and aftermarket accessories. Genesis names and trademarks identify vehicles, products, and fitment. Use our Contact Us page or email help@genesispartsandaccessories.com for order, product, fitment, or return questions. Including your order number and vehicle details helps us assist you more quickly.
Shopping and Fitment
How do I find accessories for my Genesis?
How can I make sure a product fits my vehicle?
What does the compatibility checkmark mean?
Are all products genuine Genesis parts?
Why does the product photo look different from the item?
What if I cannot find an accessory for my model year?
Orders and Payment
Do I need an account to place an order?
What payment methods can I use?
Does my order confirmation mean my order has shipped?
Can I change or cancel my order?
Can I apply a coupon after I place my order?
Shipping and Delivery
Where does Genesis Parts & Accessories ship?
When will my order ship?
How do I qualify for free shipping?
How do I track my order?
What should I do if my order arrives damaged or the wrong item was sent?
What is shipping protection?
Returns and Product Help
How do I start a return?
What is the return window, and are there return fees?
What if an item does not fit my vehicle?
Can I install an accessory myself?
Can I get a replacement wheel-lock key?
How do I choose the correct Genesis paint pen?
About Genesis Parts & Accessories
Who operates Genesis Parts & Accessories?
How can I contact Genesis Parts & Accessories?